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EMT Policies

Please review the following policies carefully as they set out your rights and obligations with respect to your purchases. Your registration for a class with McGregor constitutes your agreement that these policies apply to the order, so be certain you understand them before you register for a class.


Refund Policy

The McGregor Institute plans several aspects of its courses and practicals around the number of people registered.  For this reason, we have established the following policy regarding cancellations.  

EMT and Advanced EMT Courses

Greater than 10-days of the course start date are eligible for a refund less then $275 deposit.  Refund requests received between 25 hours and ten (10) days of the course starts will be honored with a 50% refund or participants may have the option to reschedule. Cancellation requests received within 24-hours of the course start date are not eligible for a refund.

Participants that do not show up to a scheduled course with no notice to the Training Center Coordinator in writing shall forfeit all fees paid with no refund.

Please allow four (4) weeks for refund processing. It may take longer than this for your bank to display the refund on your bank account. Refunds will be processed to the original payment method.


Those registrants who cancel 14 or more days prior to the practical date will be issued a full refund, minus a $25 administrative fee.  No refunds are available with 14 days of the practical.

General Course Rules and Classroom Etiquette

There will be no use of cell phones, smart phones, pagers, or other texting or IM devices during any class or lab time.  All electronic communication devices should be turned OFF during class and lab (may be left in silent mode only if you have a pending family crisis; such as the imminent birth of a child).  Use of laptop computers for taking notes is acceptable.  Students using electronic communications devices may be dismissed from the class and that class will be counted as an unexcused absence.  Please be courteous to your classmates and instructors by arriving on time for class and keeping noise to a bare minimum during lectures and lab demonstrations. 


Smoking is restricted on campus and is only permitted more than 20 feet from campus buildings. 

Material provided in class such as lecture notes, power point presentations, study guides, or any other course material (whether it be written or electronic) is the intellectual property of McGregor Institute and will not be shared with individuals outside the course. 


UNH has strict regulations regarding the use of alcohol, drugs, or illegal controlled substances anywhere on campus.  We utilize UNH campus classrooms and expect students to adhere to the restrictions set forth by UNH Policy.  The use or possession of alcohol, drugs, or illegal controlled substances while on campus or in class is strictly forbidden.


Any discriminatory or harassing behavior based on race/ethnicity, sex, national origin, age, disability, veteran status, sexual orientation, or any other protected status is strictly forbidden.


Any violations of Classroom Etiquette and Expected Behavior will be addressed on a case by case basis and may result in the immediate expulsion of the student with no refund.

Attendance Policy

Because the State of New Hampshire Bureau of EMS has strict requirements for attendance during all EMS courses, this program has established the following procedures.  Attendance is mandatory. Students can miss ten (10) hours of class without penalty.  Absenteeism in excess of those ten hours shall result in a one (1) point deduction from the student’s final average for each additional missed hour of class. 


Students who are absent may not be penalized if sickness or an emergency occurred.  Students will have to submit a written note stating the reason for their absence.  Documentation of the sickness or emergency will be required.  Absences due to non-emergent/non-illness causes (eg. work, sports events) will not be excused.  Excessive absences, even if excused (such as on-going medical condition) can cause loss of too much class time and course materials, making it difficult or impossible to acquire the skills and knowledge necessary for safe and effective practice as an EMT.  Any excused absence will need to be approved by the course's lead instructor.


Students missing a class, even if excused, are responsible for course material. Attendance is recorded using a sign in/sign out sheet that will be available at the beginning and end of each class. Students arriving more that 15 minutes after the start of class will be regarded as tardy and absence time will begin to accrue. This is because a) disruptive for students to come in while the instructor is speaking and b) valuable information is often announced at the beginning of class.  It is the responsibility of the student to sign in at the beginning AND the end of class/lab.  Students who do not shall be considered absent.  Students must be present through the entire class to receive credit for attendance.

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